četrtek, 23. januar 2020

Operation A: Investigating Life-World and enabling access to resources (operations 2, Life-World 1)

Social work is about resources. This was at least the classic outlook on social work, but still valid. Social work users still mainly expect social workers to provide, i.e. to enable them to access the resources, which they could not access on their own – to get a job, a flat, financial benefit, service they need, etc. The finality of it, is nothing but improving one’s life, the world one lives in, his or her Life-World.

Life-World

Life-World (German Lebenswelt) is a phenomenological concept of the world as immediately or directly experienced in the subjectivity of everyday life – individually, socially, perceptually, and practically. It is the word we live in and is lived (erlebt) by us.

The notion of Life-World is important in social work since it is its starting point, its base of departure; it is where social work “meets people” and starts working together. Although social work uses tools that are pertaining also to the “other worlds” (world of social security, social theory, politics, institutions) the final criteria of successful or effective intervention is what happens in the Life-World itself, what really happens to people and is lived by the people concerned. Hence, the Life-World is the base and the measure of social work.

This operation is, therefore, about exploring the Life-World, to get to know it better, also to acquire greater sovereignty over it, and to find out what are the resources it contains and what is missing in it to provide a better life. Unlike anthropology, it is not a voyeuristic exercise, just of getting to know the ways people are living; it is geared towards bringing the missing resources to a Life-World from without, usually from the welfare state provision. It is therefore a pairing of the lived world with other worlds, too abstract to be immediately experienced, like the world of social security.

It could be said that social work is an amphibious position based both in the Life-World and in more abstract domains of legislation, economy, politics and especially of the welfare provision. A social worker could be seen as a broker between the two realities. He or she facilitates the redistributive flow of the resources from social accumulation to where people can make use of them. He also acts as an interpreter between the everyday language of living and the language of the abstract systems of provision delivery and entitlement.

Language of action in the Life-World

Social work does not have much its own special language, a jargon, a professional slang that would serve as the professional liturgy, as Latin has been in church. Partly this is so because social work has no temple, no special grand place where it is being practised (like hospital, court, prison, barracks …), partly because in social work there is no higher truth to be defended and related to people. Most importantly because social work is practising in the LW of their users and needs to be understood. Not having a jargon of it is own in social work is an advantage and necessity.

The fact is that we have to perform an operation quite contrary to the standard operation of other professions. Namely, the inmates of the special institutions have to learn the esoteric languages and pertaining rules of the institutions. Social workers, in turn, have, in order to understand what is going on between people, to learn their tongues, talks and speeches and underlying rules, relations, mores etc. So far - similar to anthropology. While the latter translates the learned into the deeper meanings of structures or functions, social work relies on the imminent and immanent meanings and their mappings and their transformation into action. The new meanings will be acquired after the questions: “what is to be done?” “What will we do?” “What will happen?” etc., have been asked.

The rationale of the operation is to render people being provided and equipped and it is being done by enabling access to resources on one hand, and activation of own resources on the other.

In order to do so, social work needs two sets of solid knowledge. One is on Life-Worlds of social work users the other is on what is there on offer, what is the accessible provision. The art of social work in this operation is to match one with another. This knowledge is usually created by mapping. 

Mapping

Mapping is one of the main methodologies in social work. It is a way of representing reality in a wholesome manner by putting all important items ‘on a map’ thus forming spatially represented relationships and thus enabling “orientation” or “navigation” through hitherto uncharted territory, giving a holistic, integrative understanding of the issues at hand and thus informing the needed action.

As in geography, the maps can represent not only different territories but also different aspects of the plane they tend to chart. They can be spatial maps or, as in Sociometry, chart personal relationships, they can portray the discussion, topics and themes, they can point out power differences, flows of good and acts, resources, ways of doing things, circumstances of living etc. They can be simple sketches or elaborate depictions of various parameters. They can serve as an underlying background to an action, a general guide for acting or it can be used to pinpoint specific knots, issues needing to be addressed.

Already made general maps of human behaviour, like mapping of the drug use in certain area, like knowledge of everyday life and coping strategies of old people, modes of children participation in schools etc., can be used – but only to inform the specific maps that need to be made for a specific person, group or community in order to address their actual living condition and show their living reality. On the other side there are existing inventories of the provision (if there are not, then they must be sketched). However, they must be updated, mapped according to the relevance and adequacy to the maps of the life world. They must be made as extensive as possible (by e.g. a brainstorming) in order to maximise choice and adequacy of the response.

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